As we all know, the COVID-19 virus has impacted every aspect of our lives and we are all finding new ways of living and working. The hospitality industry has also been asked to reimagine our way of doing business. So, to move forward we have instituted new procedures to keep ourselves and our guests safe.
A thorough deep clean will be carried out on every change over so please depart promptly at 10.00 am and do not arrive before 4.00 pm.
Please contact us the day before arrival with approximate time of arrival as we might be able to accommodate an earlier check in if property has not been let the day prior.
Check in time at the front door on Trevanion Road, is between 16.00 – 18.00 pm (other check in times can be arranged in advance, but no earlier than 16.00 pm due to thorough cleaning necessities). Check out is promptly by 10.00 am.
I am sorry to say that currently we are unable to supply toiletries in the room for hygiene purposes, so please bring your own. We do not want to use single use plastic toiletries as they are not environmentally friendly. If you do forget something like shampoo, shower gel, soap, etc., we do have supplies that we can let you have.
A thorough and deep clean will be carried out after each guest’s departure ready for new guests to arrive. Please open your bedroom windows and strip beds putting dirty laundry in bags provided before checking out.
If the Government restrictions mean that the property must close, or travel/overnight stay restrictions, such as a ‘lockdown’ or ‘Tier 3’, are imposed at the property at the time of the holiday is due, preventing you from staying at the property. A refund will be given to the member of the party who booked the accommodation. You have the option of postponing your holiday for up to 24 months or have a full refund, with no administration fee.
Whilst the holiday may not take place on the dates you had originally intended, a transfer of the booking will ensure you still get the holiday you had intended, and the Owner gets the booking they had expected when the cancellation has occurred.
Where possible, we will contact guests affected by travel restrictions within 48 hours of a government announcement. However, if you have checked the government postcode checker and find yourself impacted please contact us as soon as possible and we will discuss the options with you. We request that you advise us as soon as you or members of your party test positive for Coronavirus or are otherwise required too self-isolate.
If guests arrive at your property with symptoms of COVID-19 they should be advised to return home (where possible) and/or self-isolate in accordance with current Government guidance.
Once rooms are vacated post-infection, appropriate cleaning procedures should be followed as per guidelines.