Brookdale Covid Policy

As we all know, the COVID-19 virus has impacted every aspect of our lives and we are all finding new ways of living and working. The hospitality industry has also been asked to reimagine our way of doing business. So, to move forward we have instituted new procedures to keep ourselves and our guests safe.

A thorough deep clean will be carried out on every change over so please depart promptly at 10.00 am and do not arrive before 4.00 pm.

Please contact us the day before arrival with approximate time of arrival as we might be able to accommodate an earlier check in if property has not been let the day prior.

Check in time at the front door on Trevanion Road, is between 16.00 – 18.00 pm (other check in times can be arranged in advance, but no earlier than 16.00 pm due to thorough cleaning necessities). Check out is promptly by 10.00 am.

  • Upon arrival, you will receive your key to the property.
  • Please use the hand sanitizer on the sideboard in the hallway when entering and exiting the house.
  • Maintain good social distancing, at least 2 metres apart.
  • Avoid touching your hands and face with unwashed hands.
  • Wash hands with soap and water. When not available use a hand sanitizer that contains at least 60% alcohol.


I am sorry to say that currently we are unable to supply toiletries in the room for hygiene purposes, so please bring your own. We do not want to use single use plastic toiletries as they are not environmentally friendly. If you do forget something like shampoo, shower gel, soap, etc., we do have supplies that we can let you have.

A thorough and deep clean will be carried out after each guest’s departure ready for new guests to arrive. Please open your bedroom windows and strip beds putting dirty laundry in bags provided before checking out.


  • By 10.00 am prompt please.
  • Those showing symptoms during their stay will be asked to leave. If this is not possible you will be charged the usual daily rate during the quarantined period.  Please make sure that your Travel Insurance has a Covid policy.

If the Government restrictions mean that the property must close, or travel/overnight stay restrictions, such as a ‘lockdown’ or ‘Tier 3’, are imposed at the property at the time of the holiday is due, preventing you from staying at the property. A refund will be given to the member of the party who booked the accommodation. You have the option of postponing your holiday for up to 24 months or have a full refund, with no administration fee.

Whilst the holiday may not take place on the dates you had originally intended, a transfer of the booking will ensure you still get the holiday you had intended, and the Owner gets the booking they had expected when the cancellation has occurred.

Where possible, we will contact guests affected by travel restrictions within 48 hours of a government announcement. However, if you have checked the government postcode checker and find yourself impacted please contact us as soon as possible and we will discuss the options with you. We request that you advise us as soon as you or members of your party test positive for Coronavirus or are otherwise required too self-isolate.

What to do if a guest develops or arrives with COVID-19 symptoms

If guests arrive at your property with symptoms of COVID-19 they should be advised to return home (where possible) and/or self-isolate in accordance with current Government guidance.

  • If guests have acute breathing difficulties call 999.
  • If a guest has developed symptoms during the stay at your property, they must declare it when leaving.
  • It is understood that if anyone staying in the property contracts the virus, they will immediately inform their host/manager who can inform of the next steps to be taken.

Steps that should be taken on hearing of an infection:

  • If the property has a communal entrance/communal stairwell, corridor etc a fully protected housekeeper (gloves and apron) should attend as soon as possible and use disposable materials to wipe down all door handles, entrance systems, stairwell banisters, light switches to try and minimise risk of spread to others.
  • If property has main door entrance and therefore no further risk to others, then the guest should just follow standard self-care methods. All rubbish should be double bagged and stored safely for 72 hours before being thrown out. Alternately, it should be placed in a suitable outdoor bin for removal.

Once rooms are vacated post-infection, appropriate cleaning procedures should be followed as per guidelines.

  • Cleaning an area with normal household disinfectant after someone with suspected coronavirus (COVID-19) has left will reduce the risk of passing the infections onto other people.
  • Wear disposable or washing-up gloves and aprons for cleaning. These should be double bagged, then stored securely for 72 hours then thrown away in the regular rubbish after cleaning is finished.
  • Using a disposable cloth, first clean hard surfaces with warm soapy water. Then disinfect these surfaces with the cleaning products you normally use. Pay attention to frequently touched areas and surfaces, such as bathrooms, grab-rails in corridors and stairwells and door handles.
  • If an area has been heavily contaminated, such as with visible bodily fluids, from a person with coronavirus (COVID-19), use protection for the eyes, mouth, and nose, as well as wearing gloves and an apron.
  • Wash hands regularly with soap and water for 20 seconds, and after removing gloves, aprons and other protection used while cleaning.